Shipping Policy
Effective Date: March 18, 2025
At Modyolo, we are committed to providing timely and reliable shipping services to ensure that your jewelry arrives in perfect condition and on time. This Shipping Policy outlines the terms and conditions for the shipping of orders placed through our website.
1. Order Processing Time
Once your order is placed, we will begin processing it immediately. Orders are typically processed within 1-3 business days of receiving payment. Please note that processing times may vary based on item availability, customization requests, or any unforeseen delays. You will receive an email notification once your order has been processed and shipped.
2. Shipping Methods
We offer a range of shipping options to suit your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Delivery the next business day (available for select locations).
Shipping fees will be calculated at checkout based on your selected shipping method and delivery address.
3. Shipping Rates
Shipping rates vary depending on the destination and the size of your order. These rates will be displayed at checkout, and you will be notified of the total cost before completing your purchase.
4. Delivery Locations
Currently, we offer shipping within the United States. Unfortunately, we do not offer international shipping at this time. However, we are working to expand our shipping options and will notify our customers once international shipping becomes available.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information so that you can monitor the status of your delivery. You can track your order directly on the shipping carrier’s website.
6. Shipping Delays
While we strive to meet the estimated delivery dates, shipping times may be affected by factors beyond our control, such as weather conditions, carrier delays, or holidays. In the event of a shipping delay, we will notify you as soon as possible and provide an updated delivery estimate.
7. Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and either send you a replacement or process a refund, depending on the situation. Please keep all packaging and photos of the damaged item as we may need them for the claims process.
8. Shipping Address
Please ensure that the shipping address you provide is accurate and complete. Modyolo is not responsible for delays or issues caused by incorrect or incomplete shipping information. If you notice an error in your shipping address after placing your order, please contact our customer service team as soon as possible to make the necessary corrections.
9. Signature on Delivery
For security reasons, certain high-value orders may require a signature upon delivery. If your order falls into this category, the carrier will notify you in advance about the signature requirement.
10. Contact Us
If you have any questions about shipping or need assistance with tracking your order, please contact our customer service team at:
Email: [email protected]
Phone: 712-385-0444
Website: https://modyolo.xyz/